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Privacy policy

Privacy Policy

LIMITED LIABILITY COMPANY "ROYAL HOUSE DEVELOPMENT" (hereinafter - the COMPANY), EDRPOU 44447328, address: Ukraine, 03066, Kyiv, Mikhail Maksimovich St. (Holosiivskyi District), building 26-B, premises 450, this website (hereinafter - the Site).

This Privacy Policy (hereinafter - the Policy) governs legal relations related to the protection and processing of personal data and aims to protect fundamental human and citizen rights and freedoms, particularly the right to privacy, in connection with the processing of personal data. The Policy applies to the processing of personal data activities carried out wholly or partially using automated means, as well as to the processing of personal data contained in or intended to be included in a file system using non-automated means. The Policy applies to the use of the Site and related websites and online tools, and some rules for using these sites and online tools are outlined below.

One of the priorities of the Company is confidentiality, especially concerning the protection of personal data of site users, consumers, buyers, etc. (hereinafter - users). By using the Company's services, you, as a user, have shown trust in us, and we value it.

The Company does not hide information about the processing of personal data and makes every effort to keep your personal data secure, acting equally in the interests of all users without exception.

  1. INFORMATION PROTECTION

1.1. The Company is responsible for processing the received personal data following the requirements of the Constitution of Ukraine, the Law of Ukraine "On Personal Data Protection," other regulatory legal acts, and imposes corresponding similar obligations on any counterparties with whom it interacts in providing services or processing the received information.

1.2. The Company adheres to the fundamental principles of protecting confidential information concerning any subsequent data transfer.

1.3. To ensure the secure transfer of personal data, the Company may use encryption protocols. All personal data is encrypted and securely transmitted over the Internet.

  1. PERSONAL INFORMATION

2.1. Most operations on the site can be performed without providing personal information.

2.2. However, when a user subscribes, requests additional information, or performs certain functions (e.g., booking a viewing, reserving an apartment, calculating installments, requesting a quote, sending an offer, saving selected layouts, sending a request), the Company collects the following user information:

  • push tokens;

  • full name or first name;

  • phone number;

  • email address;

  • login and password;

  • age, gender;

  • preferences for further relationships.

2.3. To minimize errors in our database, the Company may verify the authenticity of users (preventing robotic interventions) and prevent unauthorized use of the system.

2.4. The Company also collects aggregate information about user activity on our site (e.g., number and duration of visits, viewed properties, apartment type, number of rooms, layout, apartment area, price, site response speed to a request, etc.); location determination is also possible. Such information may be published in the public profile on our site without personal identification.

2.5. Depending on the purposes of using the site, some requested information is mandatory, and some are provided at the user's discretion. If the user refuses to provide mandatory information, it makes it impossible to perform operations to request additional information about real estate. All other features will be at the user's disposal.

2.6. The user (data subject) has the right to:

  1. know the sources of collection, location of their personal data, purpose of processing, location or place of residence (stay) of the owner or processor of personal data or give appropriate instructions to obtain this information to authorized persons, except in cases established by law;

  2. receive information about the conditions for providing access to personal data, including information about third parties to whom their personal data is transferred;

  3. access their personal data;

  4. receive a response as provided by current legislation on whether their personal data is being processed, as well as receive the content of such personal data;

  5. present a reasoned objection to the processing of their personal data;

  6. present a reasoned request for the modification or destruction of their personal data by any owner and processor of personal data if these data are processed illegally or are inaccurate;

  7. protect their personal data from unlawful processing and accidental loss, destruction, damage in connection with intentional concealment, failure to provide or untimely provision, and protect against the provision of information that is inaccurate or discredits the honor, dignity, and business reputation of an individual;

  8. file complaints about the processing of their personal data to the Commissioner or the court;

  9. apply legal remedies in case of violation of the personal data protection legislation;

  10. make reservations regarding the restriction of the right to process their personal data when giving consent;

  11. withdraw consent to the processing of personal data;

  12. know the mechanism of automated processing of personal data;

  13. protect against an automated decision that has legal consequences for them.

  1. AUTOMATIC INFORMATION COLLECTION

3.1. In the process of using the site, the Company may collect personal information about the devices used by users and the networks they are connected to. This collection includes the following information: IP address; type and version of the browser; types and versions of browser plugins; operating system and platform; advertising identifier; information about the user's visit to the site, including URL clickstream of viewed pages or requested information; errors that occurred during the loading of web pages; duration of loading specific pages; interaction with pages or phone numbers used to call our customer service center.

3.2. Like most websites, the Company and engaged independent auxiliary operators may obtain certain technical and route information about the user's computer during the use of the website to facilitate the use of the site and its services. For example, the Company may receive information about environment variables such as browser type, operating system, processor speed. The Company also uses environment variable data to track site traffic. The Company periodically compares this data anonymously to better understand the needs of site users. We do not sell personal data and do not transfer it for sale purposes.

3.3. Additional services used by the Company for processing personal data: SERVICE:

  • esputnik

  • analytics

  • fb pixel DATA TYPE:

  • (email, name, phone number, push token)

  • (IP addresses, email address required to log in)

  • (IP addresses, email address required to log in) USAGE RULES:

  • esputnik.com

  • google.com

  • facebook.com

3.4. Personal data processing is carried out openly and transparently using means and in a manner that corresponds to the defined purposes of such processing. Processing of data about an individual, which is confidential information, is not allowed without their consent, except in cases defined by law and only in the interests of national security, economic well-being, and human rights. Personal data is processed in a form that allows the identification of the individual to whom it relates for no longer than necessary according to the purpose of its processing. In any case, it is processed in a form that allows the identification of the individual to whom it relates for no longer than provided by the legislation in the field of archiving and records management.

  1. COOKIES

4.1. The site uses cookies to monitor how the site is used and to determine the time the user is online. Cookies are a small file placed on the user's computer to store information about the use of all websites. Cookies are an industry standard and are used by many sites to facilitate users' current access to the use of certain websites, provide information that is used to understand the content that interests the user, and for other purposes, such as security and other account administrative functions, and functions that may help track information that can identify the user. Cookies cannot harm the system or files of the computer and only the site that transmitted certain cookies can read, modify, and delete such files.

4.2. If the User does not wish to receive information collected through cookies, most browsers have the option to delete existing cookies, automatically reject them, or offer the option to choose between rejecting or accepting specific cookies by the computer. To learn more about this feature, see the browser's instruction manual or help window.

  1. LEGITIMACY OF PHONE CALLS, EMAILS, AND SMS MESSAGES

5.1. We offer users to choose the further way to receive messages from us. Our emails and newsletters are sent only to those who have subscribed to our newsletter or expressed a desire to receive information. Our messages explain how to unsubscribe or "opt-out" from receiving newsletters and messages. The COMPANY may also ask users to participate in surveys if they give their consent.

5.2. The main communication channel between the Company and the User is emails. By filling out the subscription or order form and checking the box about familiarization with the Privacy Policy and receiving information newsletters, the User consents to the processing of their personal data and receiving messages to their email address or phone. If the user wishes to unsubscribe from newsletters, they have the right to notify us by phone or electronically.

  1. UPDATING AND ADJUSTING INFORMATION

6.1. Upon your request, the Company can provide you with information about whether the Company stores or processes your personal information. If you need to request this information, please contact us.

  1. PURPOSE, BASIS FOR COLLECTION, AND USE OF INFORMATION

7.1. The Company collects, processes, and uses personal information of users to provide the best services, as well as to improve services and services, conduct advertising and marketing, statistical research, meet users' needs for quality service, inform, including providing offers considering convenience and location of the user, providing new relevant offers and innovations in the real estate market, etc.

7.2. The Company uses personal information for: processing user requests and claims by the support service; sending requested information about housing, selected layouts, etc.; informing about special offers, Company promotions; analyzing the work of additional services and/or services to improve the Site; processing individual user requests.

The purpose of personal data processing must be defined before their collection begins.

  1. PERSONAL DATA PROTECTION

8.1. The Company takes measures to ensure the protection of personal data at all stages of processing, including organizational and technical measures, independently determining the list and composition of measures aimed at ensuring the security of personal data processing, taking into account the requirements of legislation in the fields of personal data protection and information security. Protection of personal data includes measures aimed at preventing their accidental loss or destruction, illegal processing, including illegal destruction or access to personal data.

8.2. Personal data, depending on the method of their storage (paper, electronic media), will be processed in such a way as to prevent access to them by unauthorized persons. To ensure the security of personal data processing, special technical protection measures are taken, including to exclude unauthorized access to processed personal data and the operation of the technical and software complex used for personal data processing.

  1. CASES OF INFORMATION DISCLOSURE

9.1. The dissemination of personal data involves actions regarding the transfer of information about the user with the consent of the data subject. The dissemination of personal data without the consent of the data subject or an authorized person is allowed in cases defined by law, and only (if necessary) in the interests of national security, economic well-being, and human rights. The party receiving the personal data must take measures in advance to ensure compliance with this Law.

  1. DATA STORAGE PERIOD

10.1. The Company stores data for as long as necessary to perform relevant processing tasks (e.g., providing service, advertising, and marketing services) and to comply with the requirements of the current legislation of Ukraine.

10.2. The Company stores information (documents) confirming the provision of information to the applicant throughout the entire period of personal data processing.

10.3. Personal data must be removed from the Company's databases in case of:

  • expiration of the defined storage period;

  • termination of the legal relationship between the data subject and the owner of the database, unless otherwise provided by law;

  • a court decision that has come into legal force to remove data about an individual from the personal data database;

  • receipt of a request from the data subject to stop processing/destroy their data by email.

10.4. The Company must make changes to the data at the request of the data subject if these data are inaccurate or incorrect.

  1. PRIVACY POLICY UPDATES

11.1. The Company reserves the right to make changes to the Privacy Policy. If the Company significantly changes the Policy, it will be indicated here. Changes to the Policy may be made by setting it out in a new version on this website.

11.2. The Company recommends regularly checking the Policy, as using the Site after changes implies that the User has agreed to such changes to the Policy by tacit consent.

11.3. If the user has doubts related to privacy or the use of personal data that we have not been able to satisfy, as well as the refusal to consent to the processing of personal data, they can contact the Company at the address specified here.